SHIPPING POLICY
*Note: Due to the ongoing problems with the coronavirus, all shipments They can be delayed due to post offices and companies external to us, this delay does not It will be a reason for cause majeure to cancel orders once they have already been processed, We are sorry for the inconvenience and we hope that the situation that is being experienced is understood.
Orders are safe and will reach the end customer. All our orders are processed the same day they are managed on our site web, unless the order was registered on a holiday or weekend, in which case will be processed the next business day. We always guarantee the delivery of your order, but promotions and offers Specials may be delayed due to high demand for our products. Once the order has been verified, it is processed within 1/6 days and shipped to the delivery address. All our products leave our facilities 1/6 days after making the order. order. We ship to all countries by ship, which allows us to offer a service international.
Estimated average times:
Normally: 12-20 days depends on the demand for products….
In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc…) or Logistics issues, shipping can take 3 to 4 weeks.
Having a margin of 50 days for the product to arrive, if this is not the case you can proceed to the refund for lost/not shipped order. All our shipments are insured and have a tracking number that can be
facilitate the delivery of your order.
Consider
*If the client does not put the correct address in the order and does not notify us minutes
after the order (before the shipment and package is processed) and the package can’t be delivered to the wrong address, there will be no option for a refund and a The next shipment of said package will be the responsibility of the client and buyer.
*In the event that at the time of delivery of the order it is not possible to contact the client proceeds to notify via mailbox and if in X days the package is not collected from the notified office, it will be sent to the factory again having lost said package without option to refund.
*In case the shipment has already been made, it will not be possible to change the shipping address.
delivery since the shipments are under the delivery of external companies Pivotrend.com and not we have the power to change the delivery address once the order has been shipped from the warehouse, so the client is responsible for the loss of the package in In case of not having indicated the correct address, you have changed your house or similar.
Factors such as logistics delays and customs clearance may affect the time frame estimated delivery.
Pivotrend.com is not responsible under any circumstances for taxes, fees o tariffs applied to the shipment o fees that may be applied in customs by the package purchased, so the person responsible will be the buyer and client of Pivotrend.com providing the required value at customs without being able to process a refund.
We ship from the United States and China to anywhere in the world. To request any information or concerns about shipping and delivery, please, contact us at shop@pivotrend.com. Our products come from China, any design used is registered and any resemblance to another brand is purely coincidental.
We do not sell any brands, and we do not include any logos on our products.
*Any return is for whatever reason the cost of shipping back to the Warehouses are paid by the customer. (We will pay the shipping of said change for the product to return to the buyer).
*By buying on our website you accept all the terms mentioned so if you comply, it will not be possible to process any type of refund.