I have not received my purchase confirmation.
The confirmation of your purchase arrives immediately to the email that you have stopped contact, be sure to check the spam folder, unwanted or other from your email since it is possible that it got there. If not found, just let us know your full name and contact telephone number in any of our care pathways to review it together.
Why does the confirmation arrive in the Spam, Junk or Other folder?
The security of your email filters the emails with which you have more speaking frequency and those who are completely new tend to go to the trays of reference. So you can add us as a contact or simply review what our responses reach your main inbox.
How do I know if my size is correct?
Due to the fact that our sizes are international, sometimes they differ from those that we are used to it in Spain, so trust our size guide that You will find at the bottom of each page. Remember that even so and the footwear does not fit you well, you only have to give us notice so that we can make the corresponding change.
I already received my order number, now what do I do?
Once you have received your order number, you just have to wait for our email with the generation of the tracking number so that you can check the status of your order. Keep in mind that the generation is automatic and when you receive it, the Postal system is not yet updated, so we ask you to return to
test within 5 business days.
I received my tracking number but there is no information or it appears as
missing or missing.
As indicated in point 3, you received your tracking number that was generated from automatically so it may not be updated on the platform official, so we share indicative search platforms to be able to go
checking the movement. We recommend starting the tracking in the following days skillful.
Why haven’t I received my order?
If we have confirmed your order # and tracking #, it means that your order has been It is in progress and we are respecting the established times.